Description: Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.Learn more at or download from the App Store or Google play.

Industry: Software


Company size: 11-50 employees

XRD rank: 173641

Headquarter: Birmingham, AL

Ownership: Private company

Founded year: 2016

Skillset: remote assistance software, digital transformation, remote support, SaaS, Business to Business, video collaboration, remote guidance, virtual expertise, best remote assistance software, remote field service software, remote collaboration tools, remote assistance ar, augmented reality, mixed reality, augmented reality based remote assistance, remote customer service software, collaboration software for remote teams, best remote support software, enterprise collaboration tools, and field service software

Crunchbase profile:

Funding rounds total: 5

Selected investors: Larsen & Toubro Limited

Location: Birmingham, AL 35203, US